Refund policy

At Beyond Extremes, we strive to ensure you have a seamless shopping experience. If you're not completely satisfied with your purchase, please review our Return & Exchange Policy below.

Eligibility

  • Returns and exchanges can be requested within 7 days of the delivery date.
  • If you have received a damaged product or the wrong item, you must notify us within 2 days of delivery.

How to Initiate a Return or Exchange

To initiate a return or exchange request, please WhatsApp us on +91 93244 90842 with the following details:

  • Your Order Number
  • Reason for return, or
  • The product (including size, if applicable) you'd like to exchange it with

Once your request has been received, our team will review it and get back to you within 24–48 working hours.

Pickup Process

  • Once your request is approved, a pickup will be scheduled within 3–4 working days.
  • The product must be handed over in its original condition, with all tags intact, and in the original packaging as received.
  • If the product is found to be used, damaged, missing tags, or not in its original packaging, the return or exchange request will be rejected. In such cases, Beyond Extremes will not be liable to process a refund or exchange.

Non-Serviceable Pickup Locations

If your pickup location is not serviceable by our courier partners, you will be required to ship the product to our warehouse at your own expense. Our team will provide the shipping address once your request is approved.

Exchange Policy

  • Exchanges can be processed only once per order.
  • Once the pickup has been successfully completed (or the returned product has been dispatched by the customer in case of a non-serviceable area), the requested exchange product will be dispatched, subject to stock availability.

Return & Refund Policy

  • Once the returned product reaches our warehouse, it will undergo a quality inspection.
  • After the product passes the quality check, our team will contact you to collect your bank account details.
  • The refund will be processed within 24–48 working hours after the quality check is approved. Please note that the time taken for the amount to reflect in your account may vary depending on your bank.

Caps

Returns and exchanges for caps are accepted. However:

  • Customers must ship the cap back to our warehouse themselves.
  • Pickup services will not be arranged for caps.
  • The cap must be returned in the same packaging, with tags intact, and in unused condition.

Exclusive Run Collection

Products purchased from the Exclusive Run collection are not eligible for any return or exchange.

Non-Returnable & Non-Exchangeable Items

Returns or exchanges will not be accepted for:

  • Products purchased from the Exclusive Run collection.
  • Products purchased during any sale period.
  • Products purchased at a discounted price or using any promotional offer.
  • Products returned without their original tags or packaging.
  • Products that have been worn, washed, altered, or damaged after delivery.
  • Exchange requests made after an exchange has already been processed for the same order.


For any questions or assistance, please feel free to contact us via WhatsApp on +91 93244 90842. Our team will be happy to assist you.Â